06/83 - 06/84Turner Associates (Architects/Engineers)

(SBA (Small Business Association - aid to minority business)

PROCEDURES ANALYST/CONSULTANT

WORK BACKGROUND

·               Prosys (Dell/AT&T) – Technical Communications/Writer/Documentation Specialist on contract at AT&T (Mobility-Wireless) for Dell. My duties include:

o     Researching and developing original writing of highly technical operations, administration, maintenance, and procedures manuals

o     Confering with Business Analysts, Developers, System Testers and Product /Process SMEs to acquire technical specifications, define operational procedures and determine subject material to be documented for publication

o     Developing drawings, specifications, mockups and process flows to integrate and delineate technology, operating procedure, and production sequence within system documentation artifacts

o     Collaborating with the Development teams in the planning, specification and testing phases of the software or hardware deliverables

o     SME for the support of newly deployed technologies

o     Developed the support model, associated documentation and provided training on technical support effort required

o     Provided on-site project management of select deployment teams during rapid fielding of systems

o     Develop/maintain documentation repository database in DSS/Quickbase

·               Information Innovators Inc./DCMA – Information Assurance Security Engineer at the Network Operations and Security Center (NOSC) which supports global network and security operations for a DoD (Department of Defense) customer - DCMA (Defense Contract Management Agency). My duties included:

o        Monitoring and incident response of cyber-attacks

o        Monitor Firewall rule hits

o        Intrusion detection/prevention system events

o        Data loss prevention system events

o        Enterprise-wide anti-malware detections

o        Classified material incident handling

o        Maintenance updates of process and procedure technical documentation of online WIKI reference documentation

·               SERCO –Senior Technical Business Consultant/Management Analyst/Database Manager in support of Team LOGCAP (Defense Contract Management Agency Iraq/Afghanistan and ASC LOGCAP) in Camp Victory, Baghdad, Iraq.  Primary duties included

o        Architecture, input and management of the theater Administrative Contracting Officer database, the Quality Assurance databases, Property GPA & LDD databases, and various automated performance tracking systems. 

o        Providing advice and support concerning consolidated metrics and dashboard reporting requirements. 

o        Working with team members, contractor personnel, and customers to select, analyze and measure delegated functional support and business processes.

o        Identification of methodologies designed for improvement of automated processes to enhance successful completion of contract administration and customer satisfaction.

o        I developed MS Access tools to include forms, reports, and queries utilizing VBA for theater wide deployment.

o        Providing technical support of legacy database (MS Access etc.) systems and their migration to newer applications.

o        I developed the associated application and implementation documentation as well as the training materials used in theater.

o        My duties included the design and management of the theater functional databases for continuous update of functional performance data.  I was responsible for development of database driven applications. I utilized software architecture modeling tools, performed requirements definition and refinement, and developed USE Case examples. I provided advice to the Commander and theater leads regarding process improvement practices and utilized graphical problem solving techniques and statistical methods.  I identified adverse trends and/or out of control conditions. I worked with appropriate personnel to identify root cause and effective corrective actions.  I conducted periodic management control reviews to ensure that data was properly collected and accurately reported.

I held an appointment as an Information Management Officer (IMO) for the command.  As the IMO I provided a broad range of technical support services with the daily functions of computer, network and software management for the site and end users.  These tasks included working with the Remedy trouble ticketing system to escalate actions. The IMO is the primary support and interface for the command for daily person-to-person interaction in troubleshooting, information exchange and help with ticket submission and issues. As the IMO I was the primary point-of-contact for coordination and troubleshooting of secure (SIPR) video teleconferences (VTC) utilizing Tandberg VTC equipment within the command.

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·               TEKSystems - Network Visualization & Documentation Specialist in support of data center operations as part of a contract for a national financial institution. I provided functional and analytical problem solving support to Data Center Operations/Network and the Telecommunications groups. I documented the telecommunication and network systems architectures, concepts and interoperability solutions. I was responsible for the collection and development of documentation standards for the data and telecommunications network.

o     I had complete responsibility for the implementation of the enterprise telecommunications modeling tools. Tools included netViz Project Author and netViz Enterprise in a MS SQL Database/MS Windows Server 2003 environment for the publication and distribution of network diagrams and other documentation elements across the enterprise. 

o     I developed the proof of concept network models with external data links to MS Access and MS SQL databases utilizing VBA, SQL, and the netViz SDK. I developed the requirements specification and system design for external database application for the automation of diagram production. I developed USE Case models for various communities of interest. Utilized the developed telecommunications architecture software models to compare current capabilities with future requirements and analyze shortfalls.

o     I was responsible for developing and documenting the telecommunications model, mapping relationships between Carrier/Vendor-Customer Locations-Circuits and other data entities. Circuit mapping included mapping billing, provider, and access circuits to circuit types (DS1, DS3, NMLI, OC3, VPN, etc.) and also to A/Z end locations.

o     I was responsible for developing initial physical mapping strategy and documentation of data center components (passive components-racks, cable tray; HVAC, power, ISP/OSP, active electronics-routers, switches; etc.)

o     I performed basic systems development and design work that included logic design, I/O design, database interface development, model formulation, telecommunications architecture analysis and design.  I performed systems modeling, simulation, and analysis.

o     Responsible for the operation and maintenance of the netViz Enterprise server systems, performing upgrades of application systems.

o     Provided input for documentation on new and existing systems. Performed testing to ensure systems met documented user requirements. I provided technical support, diagnosis of, and resolution of netViz system problems.

·               General Dynamics IT (Anteon-U.S. ARMY-SWA) - Telecommunications Specialist in support of internal and external issues that impacted US Army telecommunications within the 160th Sig Bde's AOR (Area of Responsibility). This included special projects and programs designed to manage and monitor Army telecommunications operations, services, equipment, facilities, costs, and programs. I performed analysis, staff studies, problem resolution, consultation, and management responsibilities in support of Army telecommunications.

The work was predominantly in the telecommunications discipline, in support of the S3 (Plans & Operations), 160th Sig Bde, NETCOM/9th ASC, Army Forces Central Command, and CENTCOM in Southwest and Central Asia. This included sites throughout Iraq, Kuwait and Afghanistan.

Performed staff actions pertaining to one or more assigned telecommunications and information systems projects in Southwest and Central Asia Theater of operations, such as:

o Prepared reports and other operational and implementation documents;

o Developed and delivered briefs to high level officials;

o Conducted analysis and develop concept plans to ensure telecommunications systems compatibility, interoperability, and integration;

o Provided scheduling and project management to ensure that work meets the established schedules;

o Oversaw acquisition and management of telecommunications services to support customer requirements;

o Identification and resolution of operational needs and problems;

o Management and optimization of resources; and intense management of emergency or urgent telecommunications requirements.

o Investigated and analyzed complex and difficult telecommunications problems, and ensure decisions and commitments are within established policy and project resource allocations;

o Oversaw the operational aspects of networks and systems in various stages of fielding, and develop proposals for changes, corrections, or upgrades that may be required;

o Developed necessary requirements and tasks for effective telecommunications project monitoring, implementation, and completion;

o Identified the impact on, or interface required with, existing or planned operating systems or facilities, financial resource requirements, unusual requirements or guidance, major responsibility assignments, and various other project control and reporting requirements;

o Monitored assigned telecommunications programs to ensure achievement of system objectives, responsive implementation, and satisfactory operation;

o Make comparative analysis to identify technologies to increase system effectiveness, and devise methods to achieve operational economies and efficiencies;

o Served as a designated technical specialist responsible for specific projects designed to manage, monitor, maximize, and control Army telecommunications services, facilities, costs, and programs, such as manage Army short-haul telecommunications; validate Army telecommunications requirements; oversee telecommunications outside normal provisioning chains;

o Coordinated exercises;

o Coordinated various special services and circuits;

I had to be knowledgeable in a wide range of telecommunications concepts, principles, and practices required supporting the missions of the 160th Signal Brigade for project management, and for providing technical information with documentation and advice in the review, analysis, and resolution of complex and difficult telecommunications problems to installation customer and users, and other Brigade and Battalion staff sections.

·               MCSC & TAYLCO - RFP/Documentation/Technical Solutions Consultant assisting with the development, editing, coordination and production of proposals for a number of industry sectors. Industry sectors included a large focus on state and local government and education markets. I conducted proposal planning meetings, drafting proposal content, preparation of past performance citations, review/editing of proposal content, development of cost proposals, and assisting with final production and submission.  Performed functional analysis of RFPs to identify tasks and their inter-relationships; I researched, identified, and recommended resources, products, services required for task execution and completion. I served as a technical advisor in assigned subject areas. I generated recommendations in the form of technical briefings, reports, and other major documents provided to senior level client personnel. I consulted with clients to determine optimum design for assigned projects. I developed RFP strategies and assisted in pursuit opportunities for leveraging project funding sources. I provided specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet RFP/RFI needs, including present and future capacity requirements.

·               Honeywell IAC - Principal Design Engineer/Information Architect for a worldwide tier-one Internet service provider. I provided telecommunications engineering designs for numerous POPs (Point-of-Presence) for the company. I designed the physical infrastructure of the POPs as well as developed the standards to be used in implementation. I produced a comprehensive Network Engineering Guidelines manual. This manual provided for multiple target audiences (contractors and the company’s own engineering group). I was responsible for coordinating program installations, upgrades, maintenance and life cycle issues and logistics support between program office, high-level customer staff, various agencies, and other contractor personnel. I provided network and server technical expertise to include maintenance, administration, installation, design, and upgrade. I provide staff functions to include attendance of progress review meetings, configuration control, project management, training of customer personnel, exercise support, and status updates.

·Honeywell IAC - Consulting Engineer on a major international oil platform project in the Gulf of Mexico. I was responsible for providing the response to the RFP for networking services. I Produced a Network Engineering Work Package Document encompassing diverse communications requirements – VHF, UHF, Microwave, as well as a mix of other network products.

·Honeywell IAC - Principal Design Engineer/Information Architect for a national paper and packaging manufacturer. I developed the overall networking architecture to be implemented in the mills. I was responsible for the developing the computer networking standard and its associated technical documentation. I produced a comprehensive strategy document, as well as collateral presentation documentation for the company.

·Honeywell IAC - Consulted/Designed/Implemented a facilities computer network for a major defense systems manufacturer. The network requirements included maximum scalability, flexibility, and reliability for a large (1000+ node) campus facility.  I was responsible for producing the design, the design document (RFP), and our own response to the RFP. The network integrated multiple buildings over high-density fiber cable plant forming multiple redundant switched FDDI rings. The infrastructure also included both Ethernet and Fast Ethernet hub connections. The network included using multiple computing networks - Novel Netware and HP UX as well as connection to an IBM SNA host. Active electronic components were based on large-scale mixed media switching hubs (MMAC 14+) from Cabletron.  The consulting and design was $50K with implementation of the network following (without competitive bid) at around $1M.

·Honeywell IAC - Consulted/Designed/Implemented a refinery computer network for a well know sugar producer. The network requirements included connection to diverse areas of the refinery: raw material container ship dock to all steps of the refining process to finished packaging and administration. The network infrastructure encompassed both harsh and office environmental conditions. The network intent was to provide the support for rollout of specialized client server manufacturing applications (on Netware and MS NT) as well as connectivity to existing devices (scales, time clocks). The network backbone was a dual counter-rotating FDDI ring utilizing Cabletron hubs and bridging modules.  The consulting and design engagement was $30K resulting in a deliverable document in the form of an RFP, which detailed the design for competitive bid. In competition for implementation was awarded the contract ($250K) at a premium (we were not low bidder by $25K) because of the in-depth understanding of the issues and the confidence in previous consulting engagement.

·Honeywell IAC – Consulting Engineer for an engagement ($45K) at a major chemical derivatives producer.  I was responsible for baseline analysis of computer network traffic based on empirical data collected. I utilized Concord Trakker for traffic element monitoring. This data along with expert analysis was used to produce a recommendation report reflecting the impact of proposed technology rollouts on the network. The consulting report included recommendations on a number of areas: server connectivity planning; resource and distribution planning; high speed (100Mbps) connectivity to key areas; implementation of redundant fiber links; the design and implementation of  flexible control room network infrastructure; review of elements of the EDMS (Electronic Document Management System) deployment; and planning for client/server host system placement.

·Control Data Systems - Designed/Implemented a computer network for a division of a Fortune 500 company, which manufactures automotive products. The network integrated front office as well as plant areas on a fiber backbone Ethernet infrastructure. The network included using multiple computing platforms (Compaq - Novell Netware, HP9000 for UNIX) using both IPX and TCP/IP.  This was a $100,000 network supporting 75 nodes with active hub components using Synoptics (Bay Networks) hubs.

·Control Data Systems - Visualized and produced an animated multimedia presentation for the national sales meeting of a major flexible packaging manufacturer (Revenue in excess of $30M).

·Control Data Systems - Conceived and developed a specialized application for a law firm to accomplish the forms processing of RTC - Resolution Trust Corporation documents resulting in raised efficiencies and cash flow.  The RTC legal billings were as much as $500,000 a year and were extremely labor intensive in producing the required government documents for payment. I developed the RTC windows forms and interfaces to a variety of databases.

·Control Data Systems - Designed a $250,000 network for a worldwide organization using multiple computing platforms and specialized in producing process color magazines. Increased productivity was the result of universal connectivity between artists, editors, pre-press, order processing and the management of their documents.

·Control Data Systems - Visualized and produced the multimedia presentation of the findings of a $50,000 consulting study for a national printing company. The presentation convinced the company to adapt the findings and undertake a three-million-dollar project to re-engineer their business and infrastructure.

OTHER SIGNIFICANT EFFORTS

·Wang Laboratories  - Design Consultant/Project Manager:Designed and managed the implementation of a law office automation project involving Novell Netware, Tricord super servers, MS Windows for Workgroups, PC DOCs Open, image and OCR scanning, and the suite of Microsoft Windows applications. I was responsible for integration of a Novell IPX and SCO UNIX TCP/IP network. The PC DOCs Open application used a Sybase SQL database NLM. Developed a MS Windows based forms system to assist the law firm in handling RTC (Resolution Trust matters that directly affected their revenue stream. This was a $225,000 engagement in a firm desperate for a migration strategy from previous mini-based systems.

·Wang Laboratories - System Consultant: A migration planning project for a 400 user law firm (one of Atlanta's top 25). The firm has both LAN and mini-based systems. The LANs and applications are DOS based. The firm utilized my skills to plan all the steps necessary to move the firm to an MS Windows based client workstation system. The applications involved were WP, DBMS, EMAIL, calendaring, document management, document assembly, case management, and litigation support. Litigation support included full text search and document image retrieval capabilities.

·Wang Laboratories - Project Manager: An application design/implementation project for the Atlanta office of Nations Bank - Trust Department. I was responsible for needs analysis, functional requirement definition, and application system design. The system was MS Windows based and used a SQL based document management based front end with image manipulation built around the TMS View Director API set. The systems had an optical jukebox attached to a Novell Netware file server and the optical media that appeared as Netware mountable volumes. Scanner support was included for Fujitsu and HP systems.

·Control Data Systems - Session Speaker: Participated with Microsoft as a keynote breakout session speaker at their Business Solutions Conference while here in Atlanta. Only two local firms were asked to participate at this level. I spoke of the MS Windows for Workgroups for Corporate Use.

·Control Data Systems - Solution Seminar: Put on a solutions seminar, sort of a "mini-COMDEX", titled: "The Next Generation Law Office". This was my brainchild, and I had ultimate responsibility to coordinate the efforts of over 20 different companies that participated. The product focus was on MS Windows based applications from word processing to document imaging. The seminar represented to the law customer the total solution, from work applications, training, to wide area connectivity and the platforms (superserver technology). Some of the firms included: Microsoft, PC DOCs, DCA, Intel, Tricord, Metro Media, Intertech Imaging and others. I was responsible for identifying the target market (key decision-makers in law firms) and developing the database of potential customers with its use for the marketing campaign.